Job Opening: Social Media Sales & Order Management Specialist (Remote / Online)

Company: Wolfaby

Location: Remote (Based in Addis Ababa, Ethiopia)

Position Type: Full-Time / Online

Category: Sales & Customer Operations

About Us

Wolfaby is an premium, artisanal children’s clothing brand based in Addis Ababa. We specialize in high-quality, beautifully crafted handmade apparel that celebrates unique designs and vibrant aesthetics. As a digitally native brand, the vast majority of our amazing community and customer base connects with us directly through social media.

We are expanding our team and looking for a disciplined, highly organized, and communicative Social Media Sales Specialist to manage our online incoming sales pipeline and streamline customer fulfillment.

Key Responsibilities

• Social Media Sales Management: Actively monitor, respond to, and manage customer inquiries, direct messages (DMs), and comments across all our social media platforms (Instagram, Telegram, etc.) with a warm, helpful, and premium brand voice.

• Order Processing via CRM: Efficiently convert casual social media conversations into completed transactions. You will be responsible for accurately inputting customer details, size preferences, shipping locations, and order statuses directly into our internal CRM tracking system.

• Customer Consultations: Guide parents and buyers through our size guides, material details, and fabric options to ensure they select the perfect fit for their children.

• Payment Validation: Coordinate with customers to confirm local payment verifications (such as mobile wallets/bank transfers) before moving orders into production.

• Pipeline Tracking: Work closely with our production and manufacturing team to ensure customer requests, custom sizing notes, and delivery schedules are correctly communicated and met.

Requirements & Qualifications

• Experience: Proven experience in online retail sales, social media management, or digital customer service (experience with e-commerce fashion or kids’ apparel brands is a huge plus).

• Technical Savvy: Comfortable working extensively with internal database software, order management platforms, or CRM systems.

• Communication Skills: Exceptional verbal and written communication skills in both Amharic and English. Ability to maintain an engaging, empathetic, and professional tone under pressure.

• Organization: Incredible attention to detail. You must be someone who takes pride in keeping data clean, tracking orders meticulously, and ensuring no customer query falls through the cracks.

• Setup: Reliable high-speed internet access and a functional workspace to ensure consistent online availability during core business hours.

What We Offer

• The opportunity to grow with a rapidly scaling, tech-enabled local apparel brand.

• A supportive, innovative team environment that values engineering precision and creative design.

• Competitive salary based on experience and sales performance.

How to Apply

If you are passionate about digital sales, customer satisfaction, and high-quality local design, we would love to hear from you.

Please send your Resume/CV along with a brief introductory message explaining why you are the perfect fit to manage Wolfaby’s online storefront to contact@wolfaby.com or Telegram Handle t.me/xionT